Thank you for choosing Eastside Orthopedics & Sports Medicine for your orthopedic care. To keep you informed of our current office and financial policies, we have prepared a credit policy. We ask that you please read, sign and return it to our receptionist. If you have any questions regarding our credit policy, please discuss them with our Business Office (Milwaukie location).
The physicians and staff of Eastside Orthopedics & Sports Medicine are pleased to welcome you to our facility and to let you know that we are dedicated to not only providing you the very best medical treatment but to ensuring that your patient experience is a pleasant one.
We have developed these financial policies to help you understand our patient billing policies and procedures to avoid any miscommunications about the handling of your bills and accounts. Being familiar with and following this Policy will go a long way in ensuring you a pleasant patient experience and maintaining the understanding and respect that are so important to the physician-patient relationship. We ask that you please, read and sign the policy and return it to our receptionist.
Check your coverage before making an appointment
We fully understand that health insurance plans and benefits can be quite confusing. But we also want to remind you that it is your responsibility to be familiar with the key aspects of your benefits plan, including whether it covers the specific treatment you seek from Eastside Orthopedics & Sports Medicine. If you are unsure of your coverage, we ask you to please call your insurance provider using the customer service number listed on your insurance card before scheduling your appointment with Eastside Orthopedics & Sports Medicine.
When you arrive for your initial visit with Eastside Orthopedics & Sports Medicine, one of your patient service representatives will collect your billing information including your:
Social security number;
Emergency contact information;
Keeping this information up to date is very important. Accordingly, when you arrive for each subsequent visit to Eastside Orthopedics & Sports Medicine, one of our receptionists may ask you to verify that this information remains true and revise information that is no longer up to date before you see a physician.
Billing and payment
Patients are ultimately responsible for paying for the care they receive even if they have insurance coverage. For your convenience, Eastside Orthopedics & Sports Medicine accepts cash, personal checks, debit and credit cards, (Visa and Mastercard only.)
Eastside Orthopedics & Sports Medicine will gladly file a claim on your behalf with your health insurance company for the treatment you receive. We will file an initial claim based upon the information you provide to us. Under state law, your insurance company has 30 days to process and pay the claim, request more information, or deny the claim and notify us of the decision. You are responsible for services you receive from Eastside Orthopedics & Sports Medicine that your insurance plan does not cover.
Un-canceled appointment fee
Eastside Orthopedics & Sports Medicine requests that patients please give at least 24 hours’ notice (one business day) if they will not be able to keep their appointment. Patients who fail to provide appropriate notice may be charged a cancellation fee of up to $50.00.
Returned checks fee
Eastside Orthopedics & Sports Medicine will charge a returned check fee of $35 for any check returned by your bank for non-payment (insufficient funds).
Eastside Orthopedics & Sports Medicine will send you an itemized statement listing the services you are being billed for and the balance due for the service from both you and your insurance company. All balances are due in full within 30 days of the statement date. If you have any questions or concerns regarding your account or insurance claim, please contact our Business Office. Our representatives will make every effort to assist you, clarify any misunderstandings, and provide you the information you need to resolve your problem and restore your account to good standing. Eastside Orthopedics & Sports Medicine reserves the right to report delinquent accounts to credit bureaus, take other collection action, or terminate you as a patient of this practice.
Disability or Insurance Forms: We are happy to complete disability forms for you, however, due to the growing number of forms that need to be completed, and the time involved, our office has instituted the following policy.
Surgery Pre-pays: Eastside Orthopedics & Sports Medicine will contact your insurance for deductible and co insurance percentages. You may be asked to pay a pre-payment prior to your surgery date. Our Business Office will contact you for payment arrangements prior to the surgical event. The estimate will be only for the surgeon fee. The hospital, surgery center, anesthesia and pathology charges are all separate and will be billed to you by each provider of service.
If you have any questions or do not understand any aspects of this Policy, please contact Eastside Orthopedics & Sports Medicine’s Business Office.